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Frequently Asked Questions

A home warranty typically helps cover the cost of repairs or replacement for home systems and appliances.

Home insurance usually applies when a natural disaster strikes your house and only covers for events that are out of your control like freezes, tornadoes, hurricanes, fires, floods, and theft. A home warranty is involved when something mechanical fails within your home, such as an appliance or home system due to normal wear and tear.

Yes. The age of your mechanical systems and appliances does not matter. We have a 30-day wait period in place to help keep your plan costs down, and protect us from pre-existing conditions.

We do not perform an inspection to determine the condition of your appliances and systems. We have a 30-day wait period in place to protect us from pre-existing conditions, as well as keep our plan costs at affordable prices.

There are no long-term contracts. As a customer of ARW, you can have your plan for as little or for as long as you’d like with our month-to-month service plans!

If a covered appliance or system on your home warranty policy cannot be replaced, we will provide an allowance towards replacing the item in accordance with our terms & conditions. Our customers also have the added benefit of purchasing discounted appliances through our partnerships with appliance manufacturers.

ARW will dispatch a service professional as quickly as possible to your home and will make all reasonable efforts to initiate service for non-emergencies in no more than 48 hours after the request is processed. For an emergency issue, we will make all reasonable effort to initiate service within 24 hours after the request for service is received.

When you request a repair you pay a trade service fee. The fee is the deductible for that service call.

We respect your privacy. Privacy Policy

Home Warranty coverage, in all states EXCEPT CA, VA, IA and TX, is provided and administered by AIG WarrantyGuard, Inc., 500 West Madison, Suite 3000, Chicago, IL 60606-6613. Exclusions and limitations apply. See Terms and Conditions for details on coverage and exclusions. OR License #208059. For water line, sewer line or well pump coverage please see these Terms and Conditions.

For CA Residents: coverage is provided and administered by AMT Home Protection Company, 2200 Highway 121, Suite 100, Bedford, TX 76021 (CA Company ID No. 5875-0). For IA, TX and VA Residents: coverage is provided and administered by TMI Solutions, LLC, 360 Market Place, Roswell, GA 30075 (IA Company ID No. 130327; TX Lic. No. 171; VA Company ID No. SC018). See the TMI/AMT Program Terms & Conditions for additional information.

Ultimate Electronics Protection Plan is provided and administered by Asurion Service Plans, Inc., whose address is P.O. Box 061078, Chicago, IL 60606-1078, telephone 1-866-856-3882, in all states and the District of Columbia except Florida. In Florida, the company obligated under this Plan is Asurion Service Plans of Florida, Inc., P.O. Box 061078, Chicago, IL 60606-1078, telephone 1-866-856-3882. Exclusions and limitations apply. See Ultimate Electronics Protection Plan Terms and Conditions for details on coverage and exclusions.

Cellphone coverage, in all states EXCEPT CA, WA, and FL, is provided and administered by ProtectCELL, 39500 High Pointe Blvd., Suite 250, Novi, MI 48375. Exclusions and limitations apply. See Terms and Conditions for details on coverage and exclusions.

Cellphone coverage in FL is provided by Lyndon Southern Insurance Company, 10151 Deerwood Park Blvd., Bldg. 100, Suite 500, Jacksonville, FL 32256 and administered by ProtectCELL, 39500 High Pointe Blvd., Suite 250, Novi, MI 48375. Exclusions and limitations apply. See FL Terms and Conditions for details on coverage and exclusions.

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