A home protection plan can include major appliances such as refrigerators, clothes washers and dryers, ovens, dishwashers, built-in microwaves, water heaters and more. The plans help cover the cost of repair or replacement of household appliances that break down due to normal wear and tear. You can also include household systems such as the interior electrical, plumbing, water and sewer lines, central heating/cooling units, well pumps and more. The warranty is a service agreement with the homeowner that if a covered appliance or system stops working, due to normal wear and tear, then it will be repaired or replaced by the warranty company in accordance with the terms and conditions of the agreement.
When a person purchases a home warranty, they are entitled to certain protections as part of the plan. If a covered major appliance or home system breaks down, like your washing machine or central heating system, the homeowner will contact the warranty company and they will arrange for a licensed, pre-screened, pre-qualified technician to come to the home and assess the situation. If the issue is due to normal wear and tear or a mechanical failure and is covered under the terms and conditions and limits of the contract, then the appliance or system will be repaired or replaced and the homeowner will only have to pay a service fee as defined in the contract.