AMERICAN RESIDENTIAL WARRANTY is a national company that serves customers in all 50 states. Our corporate office is located in Boca Raton, Florida and we are A+ rated by the Better Business Bureau. Our extensive suite of products includes home warranty plans, electronics protection plans and home security systems. ARW’s partners are a testament to the company’s commitment to high professional standards and, providing real value and exceptional service to its customers. ARW partners with some of the largest and most successful companies in the world.
AIG Warranty is a division of American International Group, Inc. a leading global insurance organization serving commercial, institutional, and individual customers in more than 80 countries and jurisdictions. For more than 30 years, AIG Warranty has provided end-to-end warranty programs to some of the world’s largest and most respected brands. AIG Warranty’s flexible, global service capabilities span everything from warranty administration and customer service support to claims processing and service contract underwriting. AIG Warranty provides the independent claims administration for ARW’s home warranty programs in all states except California, Virginia, Texas and Iowa through a unique partnership model (developed by ARW) in which ARW retains full and complete ownership of its customers.
Asurion, LLC is a privately held company that provides device protection and support services for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry. The company operates in 14 countries and has 49 offices worldwide with 17,000 employees serving 280 million consumers. Through ARW’s partnership with Asurion, they have created a unique bundled consumer electronics product that is only available through ARW. The product insures an unlimited number of home computing and home theater products in a home for one low monthly recurring fee.
Lowe's Companies, Inc. is a Fortune 500 American company that ranks 40th in Fortune 500 2018 list with a revenue of $68.62 billion and operates a chain of retail home improvement and appliance stores in the United States, Canada, and Mexico. Founded in 1946 in North Wilkesboro, North Carolina, as of February 2018, Lowe's and its related businesses operate more than 2,390 home improvement and hardware stores and employ over 310,000 people. ARW has established a unique relationship with Lowe's where ARW’s partners can purchase appliances, parts and even labor through the Lowe's for Pros division at very cost-effective rates. These orders are facilitated through a proprietary Lowe's Portal created and established by ARW as a module that is part of the MyARW software.
GE Appliances & Lighting is a subsidiary of Chinese conglomerate Haier and is one of the largest suppliers of appliances in the world. It was created in January 2004 when GE Consumer Products (founded in 1905) merged with GE Industrial Systems (founded in 1930). ARW’s relationship with GE Appliances allows the company to provide quality appliances to its home warranty program customers as replacement products, as well as offering its consumers deep discounts on upgrading their appliances and systems.
ADT is the largest security company in the United States and Canada, serving over 6.5 million customers. As of 2013 ADT held a 25% market share of the residential market and 13% of the small business market in the US. ADT maintains four monitoring stations in the United States and two in Canada. ARW provides discounted alarm products and monitoring services to its customers through their relationship with ADT. Systems can include cameras, medical pendants, and thermostats, available with full home automation through your cell phone.
Under our warranties, homeowners experience the convenience of having one provider cover all of their new and existing home appliances, systems and electronics. Through our whole-home base plans, homeowners have the ability to add optional coverage features. Our electronics protection plan offers unique features like accidental damage from handling and surge protection, which differentiate it from the majority of electronics warranties available. The electronics warranty also provides prepaid shipping and packaging to the repair center for electronics that need repairs.
Homeowners can review the terms of their policy for 30 days and decide if a plan is right for them. Within that 30-day window, customers can also change their plan if they decide they want to add more or less coverage. There are no long term commitments and customers are not locked into a plan. Customers can choose month-to-month, quarterly or annual payment plans.
As our customer, you can contact a representative 24 hours a day, 365 days a year. We have state of the art call centers operated by our partners who are ready to handle your claim or any questions. In case of an emergency situation, we're here to dispatch a repair technician as soon as possible.
American Residential uses pre-screened, pre-qualified, licensed service technicians to deliver high quality service to our customers. We also allow our customers the freedom to use their own trusted, qualified service technicians to perform necessary repairs or possible replacements within their homes. Please call for authorization prior to service being performed.