If one of your covered appliances or systems breaks down you can either submit a request online or call us. For claims in CA or VA, please call (800) 863-8600. For all other states, please call (800) 341-3624. Our representatives are ready to assist you 24 hours a day, 365 days a year. The representative will validate your coverage and dispatch your claim to a service provider, who will contact you directly to schedule an appointment that works best with your schedule. For all covered repairs, a small service fee will be due per breakdown, unless otherwise noted in the terms & conditions.